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FAQ

회원가입 안내

The Mauve is a company that imports and sells overseas products directly to overseas consumers (purchasing agency + delivery agency service)

 The Mauve is an agency that imports, so please be aware that the importer is the buyer.

 * Sign Up
  Anyone over the age of 14 can join for free.
  To register as a member, click the icon on the right, enter the appropriate items on the membership registration page and register.
  Please understand that personal clearance codes are required as an import agent.

* Member benefits
  Member Discount Price
 Earn 1% per purchase
 Earn 3,000 won for membership registration
 Birthday coupon delivery
 Event progress by member according to purchase performance (monthly discount coupon / free shipping coupon / additional payment of savings) The annual deposit amount is paid in January of the following year.
 
 -Gold / Purchase amount of more than 7,000,000 KRW for one year (Regular 5% discount / Monthly discount coupon / Free shipping coupon / Additional payment of 4% of the purchase amount per year)
 -Silver / Purchase amount over 5,000,000 KRW for one year (Regular 5% discount / Monthly discount coupon / Free shipping coupon / Additional payment of 3% of purchase amount per year)
 -Black / Purchase amount over KRW 3,000,000 for one year (Regular 5% discount / Monthly discount coupon / Additional payment equivalent to 2% of the purchase amount for one year)
 -White / Purchase amount over 1,000,000 KRW for one year (5% discount / monthly discount coupon)
 -General / Purchase amount 1000-1,000,000 KRW for one year (always 5% discount)
  Please note that various discounts such as reserves are automatically deleted or extinguished after 1 year.
 
* Withdrawal
  Withdrawal of membership is possible immediately if you apply for withdrawal from My Information-Withdrawal from Membership page. When you withdraw from membership, your membership information and all information you have used will be completely deleted.

주문 안내

The Mauve is a company that imports and sells overseas products directly to overseas consumers (purchasing agency + delivery agency service)
The Mauve is an agency that imports, so please be aware that the importer is the buyer.

* How to order online
When ordering through an online shopping mall, both members and non-members are allowed.
There are various benefits for members

* How to order-Talk Talk
If it is difficult to order online, you can order it by using a 1: 1 order.
Please note that online inquiry is not possible for 1: 1 order

* Sold out after order
Out of stock may occur in the process of ordering a customer's order overseas. In this case, it will be automatically queued and the customer will be notified of the details by text (required to accept text).
If you need to inquire about the guided information, please contact us via the bulletin board -Q & A

* Payment method
There are card payment / mobile payment / bankbook deposit method

* As a foreign product, a personal clearance code is required in the international delivery process.
* The price of the product is composed of the local product price / international shipping fee / import agency fee / other expenses
* Careful purchase as an overseas order product

결제안내

* Payment method
  There are card payment / mobile payment / bankbook deposit method.

* The Mauve uses and restricts the handling of personal information to the minimum according to the privacy policy.
   In December 2019, we have joined the liability insurance for personal information protection in accordance with the Act on Information and Communication Services.
   In addition, you do not have any payment information of your customers, and all are encrypted and securely managed.

* Various receipts cannot be issued
   The Mauve is an import agency, and it is made in the personal name of the customer, including product purchase, overseas delivery, or customs clearance.
   Domestic taxes are not applied to products because they are imported for personal use.
   Because of this, it is not possible to issue cash receipts or tax invoices.

배송안내

  • 배송 방법 : Parcel Service
  • 배송 지역 : A Region.
  • 배송 비용 : Fixed Shipping Rate : Regardless of your order amount, $20will be charged for shipping.
  • 배송 기간 : 10 - 20 days
  • 배송 안내 :
    Delivery method: Courier / Delivery area: Nationwide / Shipping cost: 20 USD / Delivery time: 8 to 15 days

    Shipping guide:
     The Mauve is a company that imports and sells overseas products directly to overseas consumers (purchasing agency + delivery agency service)
     Please understand that the buyer of the The Mauve is the buyer.

    * Delivery procedure
     Customer order- Order to the brand- Receipt to The Mauve partner- International delivery by air- Domestic customs clearance- Customer receipt

    * Delivery period and cost
     From order to receipt, it takes 8-15 business days, and air shipping costs 20 USD per purchase.

    * Return shipping cost
     In case of return, the international delivery fee is charged 20 USD won (per piece)

    * Partial shipping
     In some cases, your order is different depending on the brand, or in some cases, delivery is possible so that you can receive the duty-free benefit.

교환/반품안내

The Mauve is a company that imports and sells overseas products directly to overseas consumers (purchasing agency + delivery agency service)


* Order Cancellation

  On the day of order cancellation bulletin board-just leave the information in the return request box

  In case of cancellation on the day of the order, the product cost and shipping cost will be refunded

 

* Cancel the day after the order

 From the day after the order is placed, you can leave the relevant information in the bulletin board -Return Request field to cancel the international shipment.

 From the day after the order, the overseas order has already been processed, so only the product cost will be refunded.


* Return after receiving the product

 After receiving the product, you can leave the details in the bulletin board-return request field within 3 days.

 After receipt of the product, only the product cost will be refunded and the cost of returning it by air will be charged 14,900 per unit.

 Kookmin Bank 478101-04-343873 Taemi-duk deposits the return fee for the customer's name.

 Return address: 1253, Casa Palace, Kasuwon-dong, Seo-gu, Daejeon, MD Trade


* Notice when returning

  If the returned product is returned to the received invoice rather than the return address, the product will go to the Incheon International Airport Logistics Center.

 In this case, it is lost and cannot be processed. Please send it to the return address.

 

* Exchange of goods

 Exchange of products is not possible. In principle, repurchase after return

환불안내

* Card refund
 If the customer receives the product after applying in the bulletin board-return application field, he / she applies for card cancellation within 2-3 days (depending on the circumstances of the card company, it takes about 5-7 days)

* Refund of bankbook deposit
 If the customer receives the product after receiving the application on the bulletin board-return application field, the account will be transferred to the bankbook account within 3-5 days.

* mobile pay
 If the customer receives the product after receiving the application in the bulletin board-return application field, he or she applies for a cancellation of payment to the mobile company within 2-3 days.
 In the case of mobile payment, payment for the current month will be canceled, but please be aware that cancellation of payment is not possible if the month is over.

* If refund is delayed
 If the refund request is rejected by the overseas brand after 3 days before the return request deadline
 Bulletin Board -If you send a product without applying through the Return Request column
 Refunds may be delayed or impossible if the returned product is misdelivered by returning the product to a location other than the return address or for overseas delivery.

  **** Please be sure to return the product through the bulletin board-return request field and send it to the address of Casa Palace 102, MD53, 1253, Gasuwon-dong, Seo-gu, Daejeon-si. *****
   Upon return of the overseas delivery, you will be sent to the Incheon International Airport Logistics Center.

기타안내

* You can check the reserves or coupons you have at the top of mypage.

* How to use reserves

-When filling out the order form, in the discount / additional payment section at the bottom

Available reserves can be checked> Used after entering the reserves to be used

* How to use coupon

-When filling out the order form, in the discount / additional payment section at the bottom

Check the number of coupons you have> Click Apply Coupon> Select the coupon to use> Check the details of coupon application and press the Apply button
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